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    LIMITED WARRANTY STATEMENT OF HAVEN MACHINES CO.


    This is the Haven Machines Co. limited warranty (“Limited Warranty”) for the Haven Machines Co. products, parts and accessories (“Products”). This Limited Warranty describes the service available to you if your Products require warranty service, and you may have additional protections under your local laws. This warranty gives you specific legal rights, and you may also have other rights which vary from country to country and state to state.
    The Haven Machines Co. Limited Warranty is a voluntary manufacturer's warranty. It grants rights independent of rights under consumer protection law, including, but not limited to, rights in relation to non-conforming products.


    1. Limited Warranty Period
    This Limited Warranty covers all defects in materials and workmanship of the Products arising or occurring as a result of your normal use of the Products. In the event of a defect covered by this Limited Warranty occurs, Haven Machines Co. will repair or replace your Products in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the original purchase date of the Products from the Haven Machines Co. or Haven Machines Co. authorized dealer/representative and is valid for 30 (THIRTY) DAYS ("Warranty Period").
    During the Warranty Period, the Haven Machines Co. or Haven Machines Co. authorized dealer/representative service and repair centers will repair or replace defective parts with new parts or, at the option of Haven Machines Co., serviceable used parts that are equivalent or superior to new parts in performance. Haven Machines Co. makes no other warranties or representations regarding the performance of the Products.

    2. Limited Warranty Service Process
    In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide Haven Machines Co. or a Haven Machines Co. authorized dealer/representative with (1) the proof of purchase from an authorized retailer; and (2) the Products' serial number. Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number in order to receive a return materials authorization (“RMA”) number. Haven Machines Co. must receive your defective Product within thirty (30) days from Haven Machines Co. issuance of an RMA to you. Haven Machines Co. may direct you to a designated third party for warranty repairs.

    If during the warranty period you file a claim with Haven Machines Co. according to the warranty terms, Haven Machines Co., at its discretion, will:
    (i) repair Products using new or used parts that are equivalent to new ones in terms of performance and reliability; or
    (ii) replace Products with a product that is at least functionally identical to Products; or
    (iii) refund the purchase price of Products upon their return.
    In the case of product or part replacement or refund, the replacing element becomes your property, while the replaced element or the element for which the refund was provided becomes the property of Haven Machines Co.

    You will be responsible for the cost of shipping and insuring the shipment of your Product to Haven Machines Co., and you assume the risk of loss in the event your Products is lost or damaged during shipment from you to Haven Machines Co. You must include your defective Products within the original packaging or Haven Machines Co. approved packaging, which will be provided at a cost, for the shipment of the Products to Haven Machines Co. Haven Machines Co. is not responsible for any damages caused by your improper packaging or shipment of the Products to Haven Machines Co.

    An authorized service provider will conduct an inspection of your Products. If Haven Machines Co. determines that the problem is not covered under the Limited Warranty, Haven Machines Co. will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or Haven Machines Co. will return your Products to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Products from Haven Machines Co. to you.
    For eligible warranty claims, Haven Machines Co. will service defective Products with new or reconditioned parts of the same or similar style at no cost to you for the service. Parts replaced by Haven Machines Co. will be retained by, and become the property of Haven Machines Co. For eligible warranty claims, Haven Machines Co. will pay reasonable return shipping charges for the return of the Products to you.

    3. Limited Warranty Eligibility
    3.1. Your request for service must be received by Haven Machines Co. within the Limited Warranty Period as described and Haven Machines Co. must receive your Products in accordance with the Limited Warranty Service Process.

    3.2. Your Products must be purchased from Haven Machines Co. or Haven Machines Co. authorized dealer/representative.

    3.3. You must retain the original purchase receipt and your Limited Warranty, and provide this documentation to Haven Machines Co. to verify your warranty eligibility.

    3.4. This Limited Warranty describes the service available to you in the event your Products requires warranty service.

    3.5. Your Products must have the serial number clearly legible, unobscured, uneffaced and unmodified.

    3.6. Your Products must have its tamper-resistant seals in place and unmodified.

    4. Liability Disclaimer and Limitation
    Haven Machines Co. doesn’t assume, or authorize anyone to assume on its behalf, any other obligation or liability in connection with a Products, its component parts, accessories, service repair, or this Limited Warranty. Haven Machines Co. is not responsible for any loss of use of a Products, its component parts, accessories, or for any inconvenience or other loss or damage which might be caused from any defect in a Products, its component parts, accessories, service repair, or for any other incidental or consequential damages the purchaser may have as a result of any defect in a Products, its component parts, accessories, or service repair. Haven Machines Co. is not liable for any claim made by a third party or made by you for a third party. This limitation applies whether damages are sought, or a claim made, under this warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation can not be waived or amended by any person. This limitation of liability will be effective even if Haven Machines Co. or an authorized Haven Machines Co. dealer/representative has been advised by you of the possibility of any such damages.

    This limited warranty is the only warranty applicable to product and its component parts, accessories, and service repair. Haven Machines Co. disclaims all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, other than those warranties implied by and incapable of exclusion, restriction, or modification under applicable law. Any such implied warranties which may be required by law and are not disclaimed hereby are limited, to the extent allowed by law, to the applicable period of this limited warranty, or to the applicable time period provided by the applicable country/state law, whichever period is shorter. Some countries/states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some countries/states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to some purchasers.

    Haven Machines Co. total and aggregate liability for all claims, joint and severally, arising hereunder and any and all applicable warranties at law are limited to the repair or replacement of any defective product, as determined in Haven Machines Co. discretion, and all incidental and consequential damages are hereby excluded, unless such limitations and exclusions are prohibited by applicable law.

    Under no circumstances shall Haven Machines Co. be liable for:
    a. any losses not caused by a breach of the terms of this warranty document by Haven Machines Co.
    b. any loss or damage that at the time of your purchase of the product was not reasonably foreseeable as a consequence of a breach of this warranty document by Haven Machines Co.
    c. losses associated with your business, loss of profits, data, or opportunities.

    The provisions of this warranty document do not apply in the case of (i) death or personal injury, (ii) fraudulent acts or acts of gross negligence, (iii) intentional misrepresentation, or (iv) any other liability that cannot be limited or excluded under the law.

    5. Limited Warranty Exclusions
    This Limited Warranty describes the service available to you in the event your Products requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Products:

    5.1. Caused by abuse, misuse, neglect or commercial use.

    5.2. Product purchased from anyone other than Haven Machines Co. or a Haven Machines Co. authorized dealer/representative.

    5.3. Caused by any repair or replacement of warranted parts that was unauthorized by Haven Machines Co.

    5.4. That is cosmetic, including scratches, dents and the removal of protective coatings that are designed to diminish over time, unless such damage occurred due to a defect in materials.

    5.5. Caused by the use of the Products with, or any modification to the Products using, any third party product, component or accessory that is not sold by Haven Machines Co.

    5.6. Caused by improper charging, storage or operation.

    5.7. Caused by the outside the product’s usage or storage parameters.

    5.8. Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.

    5.9. Caused from improper packaging or mishandling during shipment to the warranty-service provider.

    5.10. Caused from use of parts not manufactured or sold by Haven Machines Co.

    5.11. That does not arise from Haven Machines Co. product-design, technology, manufacturing or quality.

    5.12. Caused by war or terrorist attack.

    5.13. Haven Machines Co. is not responsible for issues related to products and warranties of third-party manufacturers. For example, in case of issues related to Caddx and DJI, customers should seek warranty support directly from the third-party company.

    5.14. This warranty does not cover any hardware devices and software not manufactured under the Haven Machines Co. brand, even if they were packaged and sold with Haven Machines Co. products.

    5.15. Consumable parts, such as batteries or protective coatings, which naturally wear out over time, are not covered unless the issue is caused by defective materials or poor assembly.

    6. Claims and Dispute Resolution
    Haven Machines Co. and you agree that all claims or disputes arising in any way from this limited warranty or the sale, condition or performance of the Products, whether based in contract, tort, statutory, fraud, misrepresentation or any other legal theory, and all claims that are subject of a purported class action litigation that you are not a member of the certified class, shall be resolved through arbitration as provided for herein, or in small claims court, and not by a trial by jury. You waive the right to a trial by jury, and waive the right to participate in class actions arising from or relating to any and all claims and disputes with Haven Machines Co. You agree that you may arbitrate claims against Haven Machines Co. only in your individual capacity, and not as a plaintiff, a class representative, or class member in any class or representative proceeding.

    This agreement evidences a transaction in interstate commerce, and thus the federal arbitration act governs the interpretation and enforcement of this provision. This paragraph shall survive the termination of this limited warranty. Haven Machines Co. requires that you arbitrate your claims against Haven Machines Co. pursuant to the arbitration described below prior to your exercise of your rights pursuant to Title I of the Magnuson-Moss Warranty Act. Title I of the Magnuson-Moss Warranty Act does not require you to pursue rights and remedies available to you that are not provided by title I of the Magnuson-Moss Warranty Act. Any such arbitration shall not be combined or consolidated with a claim or dispute involving any other person’s or entity’s product or claim or dispute, and specifically, without limitation of the foregoing, shall not under any circumstances proceed as part of a class action or class arbitration.

    If you intend to seek arbitration, you must first send to Haven Machines Co., by certified mail, a written notice of dispute at least thirty (30) days in advance of initiating the arbitration. The notice to Haven Machines Co. should be addressed to: Haven Machines Co., 1603 Capitol Avenue, Suite 413 #3807, Cheyenne, Wyoming 82001. The notice must include: (i) a description of your claim and the basis of the dispute; and (ii) a description of the relief you are seeking.

    You may opt out of this dispute resolution procedure by providing notice to Haven Machines Co. no later than thirty (30) calendar days after the date of the first consumer purchaser’s purchase of the Products. To opt out you must send notice by email to Haven Machines Co. at havenmachines@gmail.com, with the subject line: “Arbitration Opt Out.” The opt out notice by email must include (a) your name, email address, mailing address and phone number; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the Serial Number. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the benefits of the Limited Warranty.